About warranty
The MAR-MOT company sells tractors, agricultural machinery and spare parts from the world’s leading manufacturers. We are proud to cooperate with such reputable brands as MTZ, Gomselmash, Ozdoken, Savrukoglu, Tavol and a number of other manufacturers. Our goal is not only to provide you with high-quality equipment, but also to ensure its reliable operation for many years. To achieve this, we offer comprehensive warranty service that will protect your investment and ensure uninterrupted operation of your equipment.
General Warranty Conditions
Our warranty program applies to all types of equipment presented in our assortment.
Warranty includes:
- Repair and replacement of parts: In case of detection of manufacturing defects or malfunctions not caused by the user, we will provide free repair or replacement of faulty parts.
- Support and consultation: Our specialists are always ready to provide the necessary advice and technical support to resolve any issues that arise.
Warranty Period
The warranty period may vary depending on the brand and type of equipment. Typically the warranty period ranges from 12 to 24 months from the date of purchase. The exact warranty periods are indicated in the warranty card that you receive upon purchasing the equipment.
Manufacturers’ Warranties
We cooperate only with proven and reliable manufacturers, each of which has its own quality standards and guarantees. Here are some of them:
- MTZ: Known for its reliable tractors, it offers a warranty on main components and assemblies for up to 24 months.
- Gomselmash: Specializes in the production of combines and other agricultural machinery, with a warranty period of up to 24 months.
- Ozdoken: A Turkish manufacturer that provides a 12-month warranty on its products.
- Savrukoglu: Known for its quality attachments with a warranty of up to 24 months.
- Tavol: A Chinese manufacturer that guarantees trouble-free operation of its equipment for 24 months.
Terms of Warranty Service
In order to benefit from warranty service, the following conditions must be met:
- Correct Use: Use of the equipment must comply with the manufacturer’s instructions.
Timely maintenance: Carrying out regular maintenance at authorized service centers.
Preservation of documentation: Availability of a warranty card and documents confirming the purchase.
Exceptions to the Warranty
The warranty does not apply to:
- Damage caused by improper use or violation of safety regulations.
- Natural wear and tear on parts such as belts, tires and filters.
- Damage caused by external factors (fires, floods, etc.).
Requesting Warranty Service
To contact the service center for warranty service, you need to:
- Contact our service department by phone or email.
- Provide documents confirming the purchase and warranty card.
- Describe the problem and provide equipment for diagnosis.
We are confident that our equipment and warranty service meet the highest standards. Contact us and we are always ready to help you resolve any issues related to the operation and maintenance of your equipment.
